Privacy Policy

Who operates this service

This website operates under the Manchester Plumbing name as a plumbing-enquiry and introduction service. You can contact the site operator through the contact form. Do not include unnecessary sensitive information.

Information we collect

When you submit an enquiry, we collect your name, telephone number, postcode, problem type, urgency, preferred contact time, free-text details and consent record. We also record the landing page, referral and campaign parameters, submission time, and a one-way hash of the submitting IP address for abuse prevention.

Why we use it

We use the information to review the enquiry, contact you, pass relevant details to a potential independent provider, prevent spam, record consent, measure lead sources and administer the service. The legal bases relied on are taking steps at your request, legitimate interests in operating and securing the service, and consent where required.

Who receives it

Relevant enquiry details may be shared with an independent plumbing or heating provider so they can decide whether to contact you. Website hosting, email and analytics suppliers may process limited information on our behalf. We do not publish your enquiry details.

Analytics and cookies

Analytics loads only if you choose “Accept analytics” in the cookie notice. Attribution details needed to understand the source of a submitted enquiry are stored with that enquiry whether or not analytics is accepted. See the cookie policy.

Retention

Website lead records are automatically scheduled for deletion after 180 days. Information may be removed sooner when it is no longer needed, or retained longer where reasonably required to resolve a dispute or meet a legal obligation.

Your choices and rights

You may ask for access, correction, deletion, restriction or objection where applicable, and you may withdraw consent for future use. Use the contact form and state that your request concerns privacy. You may also complain to the UK Information Commissioner’s Office.

Security

The website uses encrypted transport, server-side validation, WordPress nonces, a timed form token, spam traps and access controls. No internet service can promise absolute security, so submit only information relevant to the plumbing enquiry.